About Our Use of Cookies
Welcome to the website for the Hernandez, et al. v. Wells Fargo Bank N.A. Home Loan Modification Settlement (the Settlement) administered by the JND Legal Administration. Putting your privacy first and delivering a transparent online process is part of our philosophy. This Cookie Policy (Policy) describes how and why we use ‘cookies’ and other similar tracking technologies, how they help improve your browsing experience on our website, and the choices you have regarding their use. By visiting and interacting with our website, you agree and consent to the practices described in this Policy.
Cookies Explained
Cookies are text files placed on the user’s device (computer, mobile phone, or tablet) when a website is visited. These text files contain a small amount of information which, when the cookie is retrieved or read, can then be used to easily and conveniently identify the user’s device, make adjustments to their preferences, or otherwise customize site functionality. Some cookies are required for the proper functionality of a site. Other cookies provide performance enhancements, site analytics, or assist with the delivery of relevant content. Cookies can either be placed on the user’s device by the website itself (first-party cookies) or by third parties who may integrate functionality (e.g., analytics, embedded content) into the site (third-party cookies).
Our Use of Cookies on This Website
Our website requires cookies for efficient functioning, improved user experience, and for the security and integrity of the settlement information. More specifically, cookies are used to perform the following actions:
- Remember preferences such as language, accessibility, and other site settings.
- Enable secure log in for protected areas, if it is applicable.
- Enhance website performance and usability.
- Provide anonymous analytics that help us understand how the site is being used and to improve our offerings accordingly.
- Allow customer service features such as remembering contact us or other form submissions to eliminate the need to enter information again.
We do not use cookies to collect sensitive personal data, and we do not sell or rent cookie data to third parties.
What Types of Cookies Are Used
In an effort to be transparent, we explain our cookie usage in the following ways:
- Strictly necessary cookies: These are essential to the functioning of the website. These cookies enable the core functionality of the website such as page navigation and security. They do not store any information that can identify users.
- Performance and analytics cookies: We use these cookies to provide us with information about how visitors are using our website, such as which pages are being visited most frequently and whether users get error messages from webpages. We only use secure and highly privacy-conscious analytics providers, which aggregate and anonymize data to guarantee privacy. This information helps us to improve the structure and content of the website.
- Functionality cookies: These cookies allow the website to remember choices you make and provide enhanced features and more personalized content.
- Third party cookies: The website may contain content and features provided by carefully screened trusted third parties. For example, these include embedded videos (e.g., YouTube), maps or analytics tools. During your visits to the website, these third parties may place their own cookies on your web browser to provide their services. We thoroughly vet third-party providers to ensure they meet high privacy standards.
How Cookies Enhance This Site
Cookies are used to help make your use of our website easier and more efficient. Cookies remember your device and certain settings so that:
- The website loads quicker and works properly;
- You do not have to re-enter the same information multiple times while using the site;
- We can provide information, such as that relevant to your status as a class member; and
- We can identify and fix technical problems quickly, so your experience on our sites is reliable and secure.
In these respects, cookies allow us to try our best to balance functionality, privacy, and security.
Controlling Cookie Settings
You are in control of your cookies. You can exercise your choices and control over the cookie details for our website in the following ways:
- Browser Settings: Your browser settings should permit you to view, manage, delete, or block all cookies relating to a particular website that you visit. Review your browser’s Help page for instructions for a particular browser on how to manage or change cookie options.
- Cookie Consent Banner: A cookie consent banner may be presented to you when you first visit our Website. The cookie consent banner provides you with an opportunity to consent to, revoke your consent from, and/or manage cookie functionality on our Website. Your choices will be remembered for future visits but can be changed by clearing the cookies from your browser or using the cookie banner (if available).
- Opt-Out Tools: Where analytics cookies or third-party cookies are used, you may be able to opt out through the cookie provider’s website or an industry opt-out tool such as the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA).
We do not use our Website analytics in a significant way and do not use cookies for advertising or other marketing purposes.
How to Disable or Reject Cookies
In order to disable or delete cookies, you can do so through your web browser settings. Most browsers offer information on their own help pages on the specific steps to take. In particular, disabling all cookies may affect the operation of our website, such as by your inability to access secure or customized parts of the site or maintain your preferences. We therefore recommend that you leave at least strictly necessary cookies enabled for best functioning of our website.
| Google Chrome | Settings > Privacy and Security > Cookies and other site data |
| Mozilla Firefox | Options > Privacy & Security > Cookies and Site Data |
| Safari | Preferences > Privacy > Manage Website Data |
| Microsoft Edge | Settings > Cookies and site permissions |
For smart phone and tablet devices, refer to your settings app or browser app respectively.
Cookies and Personal Information
We are committed to maintaining your privacy. The cookies used by this site do not record or retain any confidential personal information, such as your name, address, or payment card information. Any data related to cookies is in aggregate form and anonymous. If you provide us with confidential personal information through this website’s forms (for instance, to keep your contact information current or to communicate with us about a claim), that information is used for those purposes described in our Privacy Policy. That information is not used for direct marketing purposes nor shared with outside companies for their use. Only authorities charged with administration of the settlement can access this information for the purpose of verifying and confirming your status as a class member.
Cookies and Third-Party Embedded Content
We may use embedded content (e.g., videos, maps, documents) or third-party service providers (e.g., analytics, security) that may also set cookies on our websites and apps and/or collect user information. These third-party service providers may set their own cookies or take other actions that are governed by their privacy or cookie policies. We only partner with these third parties that have a reputation for security and privacy. If you decide to utilize services offered by any third party that they have embedded on our website, then please be advised that there is potential for their tracking of your activity and/or gathering and use of your private information. Common third-party services include Google Analytics (website traffic analysis) or YouTube (embedding informational videos). We do not allow third-party advertisers to place cookies on our website.
How We Protect Your Cookie Information
We apply rigorous technical and organizational measures to safeguard all information we collect through cookies. Access to cookie data is limited to authorized personnel of JND Legal Administration and used for the sole purpose of enhancing your experience and administering the settlement in an efficient manner. We regularly audit our data collection and storage processes to confirm compliance with applicable legal and regulatory requirements in this regard. If any breach regarding cookies or other personal information should occur, we will advise affected users as required by applicable laws and immediately take corrective action.
Cookies, Children and Minors
Our site is not intended for children under the age of 18. We do not intentionally gather information through cookies from children 18 and under. If we are informed that a child has submitted personal information or interacted with us through our website and we become aware that this raises a heightened privacy risk, then we will promptly take commercially reasonable steps to investigate and remove such information.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time in order to adapt to changes in technology, applicable law, or our data practices. We will post any changes on this page with a new effective date. We encourage you to periodically review this Cookie Policy so that you are aware of any changes to it. Your continued use of this website signifies your acceptance of the terms of this Cookie Policy, as amended.
Questions or Complaints?
If you have any questions about the Cookie Policy, how cookies are used on our website, or to manage your cookie preferences, please contact us. The settlement website will continually be updated with information to assist class members or answer privacy and technical issues members may have.
You can reach us by:
Phone: 1-877-545-0236
Email: [email protected]
Mail: Hernandez, et al. v. Wells Fargo Bank, N.A., c/o JND Legal Administration, P.O. Box 91350, Seattle, WA 98111
We recommend checking back periodically for updated information regarding the settlement and your rights.
Your Rights
You have the right to determine how your data is collected and processed on the web. This includes the right to accept or reject cookies, the right to seek further information about the data we collect through cookies, and to withdraw your consent at any time. We will respect your choices and help you exercise your online privacy rights. To exercise any of these rights or to obtain help with cookies you can contact us in writing using the contact information above.
Conclusion – Transparency and Privacy
At the heart of the Hernandez, et al. v. Wells Fargo Bank, N.A. Home Loan Modification Settlement website is our commitment to transparency, security, and respect for you the user. Our use of cookies helps deliver an engaging and efficient experience for users looking for information or assistance, while protecting your privacy throughout the process. You can interact with the site knowing that your data is secure and that you are in control of your Internet experience. Thank you for letting us serve as your trusted administrator for this settlement, and for taking a moment to review our Cookie Policy.